Refund & Cancellation Policy
Effective Date: July 17, 2026
At Big Choice Shoes, customer satisfaction is important to us. Please read our Refund & Cancellation Policy carefully before placing an order.

Order Cancellation
Orders can be cancelled only before they are shipped.
Once an order has been shipped, it cannot be cancelled.
To request a cancellation, please contact our customer support as soon as possible.
Returns
Returns are accepted only if:
You receive the wrong product.
You receive a damaged or defective product.
The product is missing items.
To request a return, please contact us within 72 hours of receiving your order and provide:
Your order number
Clear photos of the product
A mandatory 360° unboxing video recorded from the moment the package is opened, without any cuts or edits. Claims without this video may not be accepted.
The product must be unused, in its original packaging, and with all tags and accessories intact.
Refunds
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method within 5–7 business days.
Shipping charges, if applicable, are non-refundable unless the return is due to our error.
Exchange
Eligible products may be exchanged for the same item (subject to stock availability) if they are received damaged, defective, or incorrect.
Non-Returnable Items
Returns or refunds will not be accepted for:
Products damaged due to misuse or improper handling.
Products returned without the mandatory uncut 360° unboxing video.
Products showing signs of use or wear.
Products without original packaging, tags, or accessories.
Contact Us
If you have any questions regarding this policy, please contact our customer support using the contact details provided on our website.