Effective Date: 29 September 2026

Big Choice Shoes respects your privacy and is committed to protecting the information provided through our website.

1. Information We May Receive

When you place an order or contact us, we may receive information necessary to process and fulfil your order, such as:

• Name
• Mobile number
• Email address
• Billing information
• Shipping/delivery address
• Order details
• Customer support communications

1. Payment Information

Online payments are processed through Razorpay.

Payment information such as card, UPI or banking credentials is handled by the payment service provider according to its applicable policies and security practices.

Big Choice Shoes does not intentionally store customers’ complete card or banking credentials on its own systems.

1. How We Use Information

Information may be used to:

• Process and fulfil orders.
• Arrange shipping and delivery.
• Contact customers regarding their orders.
• Provide customer support.
• Process eligible refunds or exchanges.
• Respond to customer enquiries.
• Prevent fraudulent or unauthorised transactions.
• Improve our website and services.

1. Sharing of Information

We may share necessary information with service providers involved in fulfilling an order, such as:

• Courier and logistics partners
• Payment service providers
• Website/service providers
• Other service providers necessary to complete your order

We only intend to share information necessary for the relevant purpose.

1. Data Security

We take reasonable measures to protect customer information from unauthorised access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

1. Cookies

Our website or third-party services used on the website may use cookies or similar technologies to provide functionality, improve the user experience, analyse website usage or support relevant services.

1. Third-Party Services

Our website may use third-party services such as Razorpay and courier/logistics services. Their handling of personal information is governed by their respective privacy policies and terms.

1. Customer Requests

If you have questions about your personal information or privacy, you can contact us:

📧 [email protected]
📞 +91 8887883274

1. Policy Updates

We may update this Privacy Policy when necessary. Any updated version will be published on this page with the revised effective date.